Shipping & Returns

Delivery information

All our parcels are sent by RoyalMail Recorded Delivery.  A tracking reference can be issued upon request.

    We can deliver to anywhere in the UK (including Northern Ireland). Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire.

When will I receive my goods?

To ensure you receive your order in time for Christmas, please place your order for Standard delivery before 2pm on Tuesday 20 December.

We will send you a Despatch Email as soon as your goods has been despatched. You should receive your goods within 2 - 4 days (excluding Sundays).

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept deliveries.

Faulty goods

If you do receive faulty goods, please follow one of the procedures outlined on the How To Return Items page.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please inform us of your intend to return by email sharyn@sharynssecrets.co.uk and you will be given a returns number. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We do not accept returns of pierced items due to hygene reasons, and cannot therefore refund or exchange.

Please return in original packaging to:-

Sharyns Secrets (Returns - followed by your return no.)

- The Office

238 Ayr Road

Newton Mearns

Glasgow

G77 6AA

Please advise if replacement or refund if required.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.